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Refund Policy

Refund and Cancellation:

Diverse Immigration India is not entitled, under any circumstances, to issue refunds for untimely service withdrawal.

The refund percentages declared are for the full service fee paid and not just for the amount paid. Refund percentages are valid only if the entire fee of the product is paid without any balance. Applicants are not entitled for the refund percentage even if they fall in one of the mentioned clauses or if they haven’t paid the entire full service fee mentioned. A visa denial refund is doable only on the following grounds, and is restricted to these grounds only:

  1. Visa is refused after applying properly using the services of Diverse Immigration.
  2. The immigration rules altered and the applicant does not qualify for the new rules.
  3. Diverse Immigration has a zero tolerance policy for charge backs. Any client who disputes a credit card payment that comes out to be valid will be permanently blacklisted and banned from use of the service. Any precedent due fees and costs will be sent to collections. If our collection efforts get unsuccessful, unpaid debts will be reported to all accessible Credit Reporting Agencies.
  1. The client understands and agrees that the overall invoice amount (bill value) will include the Diverse Immigration consultation fee and the pertinent service tax (15%). Though, the refund would be calculated only on the Diverse Immigration consultation fee. The service tax module is non refundable at any stage.
  1. In case of disapproval by the Immigration and Visa Authorities, Diverse Immigration will refund the valid amount as stated in the agreement. The refund will be made within 60 working days after the client submits the Refund Claim Form to Diverse Immigration. Client has to attach a copy of the letter of disapproval from the Authority to support the Refund Claim. If a client fails to attach a copy of the disapproval letter or rejection stamp on the client’s passport, Diverse Immigration will not refund valid refund amount. Client also has to attach the refund application form, a copy of his/her receipt for payment made to Diverse Immigration. Failure to attach these documents will make the client disqualified for the refund.
  1. The company is not accountable for any hindrance caused by third party services like Courier Services etc., based on side-line factors like these. In addition, clients cannot claim a refund of service charges.
  1. Clients must understand and agree that, under the Australian Immigration process, partner skills assessment end result is subject to the judgment of the concerned authorities, and Diverse Immigration has no control on the result of their applications.
  1. Diverse Immigration is not entitled for refund of any fees or other amounts/charges that have been paid to any Assessing Bodies, Immigration Authorities, Embassy/Consulate/High Commission anyway the applicant not getting approval of visa/immigration, or in case of denial of his/her application at any stage by any particular authority.
  1. The applicant acknowledges that the immigration process includes presenting sufficient funds, if applicable, which varies from country to country and the process/category the applicant applies for. The applicant embarks on meeting such requirements as preferred by the concerned immigration/other authorities, and failure to present such funds by the applicant shall not make Diverse Immigration legally responsible for any refund of the service charges or part thereof.
  1. In case of the visa gets rejected due to the following reasons, no refund will be made by Diverse Immigration:
  • If the applicants fails to appear for the visa interview.
  • If the applicant fails to meet the terms and requirements of the Embassy or the Consulate.
  • Failure of medical examination by the client or his or her family members included in the application.
  • Failure to present an authentic Police Clearance Certificate, which is not less than 3 months old.
  • Submission of deceptive documents.
  • Infringement of any immigration or visa law by the client or any of his or her family members incorporated in the application.
  • Late submission of any supplementary documents demanded by the consulate at a later stage.
  • The client fails to obtain the required score in IELTS/French to fulfill the eligibility criteria and as recommended by the Diverse Immigration consultant.
  • There would be no reimbursement if the client dumps his/her case within 3 months from the date of registration.
  • Non-communication with your Process Consultant for a period of 3 months shall also be considered as abandonment.
  1. The application or processing fee which is to be paid to visa authorities or any other association is the responsibility of the client and is not included in the service charges of Diverse Immigration. Diverse Immigration will not consider any claim of refund in case of negative response.
  1. In case the immigration law changes anytime during the processing of your application & owing to this change of law, you have become disqualified to apply for the service you have signed up for, and you have paid the complete amount, Diverse Immigration will refund a certain percent of Diverse Immigration service fee paid by you as specified in the agreement. The refund will be initiated within 60 working days after the client submits Diverse Immigration Refund Claim Form to Diverse Immigration. The client should attach with the refund request form a copy of his/her receipt for payment made to Diverse Immigration. Failure to attach this will also make the client barred for any sort of refund.
  1. The client should also be aware of and accept that no refund or adjustment of Diverse Immigration fee will be done in case he or she drops the original service/process he or she decides to swap with another service/process with Diverse Immigration or opts for immigration to a different country.
  1. There are some countries which include a cap system, and consequently the approval of Visa/Green Card/Permanent Residence is subject to the limitation of cap for that year. The client may obtain the required points as stated by the immigration authorities of a particular country, but he/she still might not get the Visa/Green Card/Permanent Residence if the cap has been accomplished for that year. Unable to acquire a Visa/Green Card/Permanent Residence because of the cap limit cannot be a rationale for claiming refund, and client completely understands the same.
  1. The client shall faithfully disclose before Diverse Immigration, each minute detail involving each and every case, present or past, cases of unlawful activities and/or conviction, and liquidation leveled against the clients and those who are reliant on him. If he does not disclose such details, and if the same is established later, no refunds at all of the money paid to Diverse Immigration in question will be made.
  1. If the candidate has paid the money using an online card service, the client hereby consents that he/she will not withdraw, or is not permitted to charge back the amount, without the knowledge of Diverse Immigration, in case of payment made by whichever mode. This includes CC Avenue apart from otherwise following the norms of refund as declared in the agreement and the process prescribed by law established at that time under the Jurisdiction of the State.